We’re excited to share some big news: Smarter Systems has been named Commercial Integrator’s “Integrator of the Year” for Differentiating Strategies.
This recognition reflects something we care deeply about: building AV systems that get used, keep working, and make life easier for the people who depend on them every day. As CEO Ned Coleman shared in the feature, “Downtime is never really an option.”
What “Differentiating Strategies” Means to Us
Awards are exciting, but what matters most is why we were recognized. Commercial Integrator highlighted several pillars of how we operate, and they’re the same principles we bring to every engagement. It doesn’t matter the size, whether it’s a classroom, a lecture hall, or a conference room – we strive to complete every project with 100% customer satisfaction.
1. The Three On's
At the core of our approach is a straightforward philosophy: every project must be delivered On Time, On Budget, and On Quality.
It’s a simple idea on paper, but a disciplined process in actuality. Our Three On’s drive planning, execution, and long-term reliability, and it shows up in the details on every job.
2. The Smarter Approach: Listening Over Selling
Before we talk solutions, we focus on discovery. We work to understand how a space is used, who’s using it, and what success looks like long after the install. That helps us design systems that are practical, adoptable, and supportable…..not just impressive on paper.
You can learn more about how we approach projects here:
3. A Focus on Long-Term Partnerships
We believe the install is only part of the story. Customers deserve systems that stay reliable and easy to use over time, with support that feels proactive, not reactive. That long-term mindset is central to how we serve higher-ed and enterprise environments where the stakes are high and expectations are even higher.
Need support? Our support team can be reached here:
4. Experience Across Multiple Use Cases
A big part of what we do is helping organizations deploy scalable, user-friendly AV that performs consistently across many spaces.
We’ve done it all:
Conclusion
We’re not only honored, but genuinely thrilled to be recognized in this way. A title like this is meaningful because it reflects the work our team does every day to design, install, and support systems our customers can rely on.
The credit belongs to our team and the consistent effort they’ve brought over the last several years. Great outcomes don’t happen by accident: they come from strong process, high standards, and people who take ownership.
Thank you to Commercial Integrator for the recognition, and to our customers and partners for trusting us with high-stakes spaces where AV simply has to work.
Looking to Revitalize your Space?
Whether it’s a general question or a request for a quote, we’re glad to chat with you about fitting A/V in your next open space.